What if my credit card gets lost or stolen?
If you have a missing credit card, report it immediately to our 24-hour Customer Service number, 1-866-322-8008. This number is also printed on your monthly statements. We will cancel your card and send you a new one.

What if there are unauthorized charges on my stolen card?
If your card is stolen, you are not liable for these charges. If you suspect your card has been stolen you should call us right away at 1-866-322-8008.

What if I want to dispute a charge on my statement?
If you have a problem with the quality of property or services that you have purchased with your Fry’s Credit Account, and you have tried in good faith to correct the problem with Fry’s Electronics, write us on a separate sheet at First Electronic Bank, P.O. Box 760, Draper, UT 84020 as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. In your letter, give us the following information: your name and account number; the dollar amount of the suspected error describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure of. You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.

Where do I send my payments?
Please send any Fry’s Credit Account payments via regular mail to:

First Electronic Bank
P.O. Box 760
Draper, UT 84020

Please include your credit card account number on your check.

Are there other ways I can make payments?
Yes. You can pay your bill online; simply click the “Make Payment” button and follow the system prompts.

What is the Fry’s Credit Account Online Service?
The Fry’s Credit Account Online Service provides an easy and secure way to view your credit card account information online. With this service you can view your account summary and transaction information and make payments, all from the convenience of your computer.

What information is needed to use the Fry’s Credit Account Online Service?
To use the Fry’s Credit Account Online Service, click on the “Manage Account” button located at the bottom of the main screen. You will be asked to provide certain security information. This information helps us to authenticate you and to provide you with the correct account information.

How much does it cost to view my transaction activity online?
The Fry’s Credit Account Online Service is a free service provided to cardholders as a feature of your Fry’s Credit Account.

What account information can I see on the Fry’s Credit Account Online
Service?
The Fry’s Credit Account on-line service includes account summary
information and your monthly transaction activity for the current and six previous billing cycles. For your convenience, you can also view your transaction activity since your latest paper statement was issued.

Who do I contact if I have an issue with an item within my online
transaction activity?
If you have questions about charges to your account, transactions on your account or any other account information displayed on this Web site, please call 1-866-322-8008. This number is also available after you sign in.

If I use this service, will I still get a paper statement in the mail?
Unless you elect to receive your statement online, use of this service will not have any effect on whether or not you get a paper statement in the mail.

What security measures does the Fry’s Credit Account Online Service use?
We use advanced encryption techniques, to protect the information you provide to us over the Internet. In addition, before displaying any transaction activity information online, we verify the identity of the cardholder, using the sign in or enrollment information.

Can anyone other than the cardholder view statements or make bill payments?
The information requested on the Login/Enrollment page is designed so that all cardholders can enter the site and view their own account information and make payments on their own, individual account. For quality assurance, customer service or account maintenance purposes, First Electronic Bank and its employees and agents may also access your account information through this Web site.